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Fitting a unit, reading a number that looks wrong, or working out which module does what. Search it, or pick a category below.

Try keywords like geofence, Field Unit, alerts, roles or billing.

Browse by category

Each category lists related articles. Some include a suggested reading order.

First login, basic navigation and where to set up your organization.

Field Unit mounting, power, activation and field checks.

Dashboard, Live Map, Alerts, Analytics & SolidAI, Fleet & Maintenance, Field Operations and Settings in the web platform.

Reported equipment status, notification thresholds and what each alert type means.

Service timing, work orders and asset context for technicians.

Create boundaries for yards and pits, assign the equipment to monitor and configure alerts for movement that needs attention.

Read-only, time-limited location links for customers and partners without a SolidTrack account.

Invites, roles and the equipment, sites and settings each user can access.

Seats, packages and how to read commercial documents.

Short answers on access, data and getting human help.

If the help you need is not in an article, add a few specifics so we can route your request quickly.

Direct line

For account-specific or in-console issues, use your work email and include your organization name as it appears in SolidTrack.

Organization & environment
Company name, approximate active assets, and whether the question is about web, mobile or Field Unit behavior.
Hardware identifiers
Device serial or asset ID, install date, and vehicle/machine type if mounting or power is involved.
Time & context
Timezone, approximate incident window, and what changed recently (new geofence, user role, firmware, SIM, etc.).
What you already tried
Link or title of the article you followed, plus any error text or alert names shown in the platform.

If nothing here fits, use Talk to sales and we will point you to the next step.